Return Policy
1. Eligibility for Returns:

Items must be returned within 30 days from the date of purchase.

Items must be unused, unwashed, and in their original condition with all tags attached.

Custom-made or personalized items are not eligible for return unless they are defective or damaged.

2. Process for Returns:

To initiate a return, please contact our customer service team at [Email Address] with your order number and reason for return.

Once your return is approved, you will receive a return authorization and instructions on how to send your item(s) back to us.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds:

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7-10 business days to your original method of payment.

4. Exchanges:

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Shopping Policy
1. Product Availability:

All products are subject to availability. We strive to keep our inventory updated, but in case an item is out of stock, we will notify you promptly.

2. Payment Methods:

We accept all major credit cards, debit cards, and secure online payment methods  and EFT (Electronic Funds Transfer).

3. Order Confirmation:

Once you place an order, you will receive an order confirmation email with your order details.

If you do not receive an order confirmation within 24 hours, please check your spam folder or contact our customer service.

Delivery Policy
1. Shipping Locations:

We offer shipping within South Africa. 

2. Delivery Timeframes:

Standard Delivery : 3-10 business days

3. Shipping Costs:

Shipping costs are calculated at checkout based on the delivery location and shipping method selected either Pudo or Paxi. 

4. Order Tracking:

Once your order has shipped, you will receive a shipping confirmation email with a tracking number to monitor your shipment.

5. Delivery Issues:

If you encounter any issues with your delivery, please contact our customer service team for assistance.



Customer Service
Contact Us:

Email: admin@heavensgait.co.za

Phone: 071 891 3861

Business Hours: Monday - Friday, 9 AM - 5PM
Saturday: 9AM-2PM